Track My Order

At Bay Smokes, we understand how important it is for you to know the status of your order. This page will guide you on how to track your order and what each order status means.

How to Track Your Order

To track your order, simply follow these steps:

  1. Visit the Order Tracking Page: Click on the link provided in your order confirmation email.
  2. Enter Your Tracking Information: Input your order number and the email address used during the purchase.
  3. Click ‘Track Order’: You’ll see the latest updates regarding your order status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order Status Definitions

Here’s what each order status means:

1. Order Received

Your order has been successfully placed, and you will receive a confirmation email shortly. This status indicates that we are processing your order.

2. Processing

We are currently preparing your order for shipment. During this stage, we may be picking, packing, or preparing your items.

3. Shipped

Your order has been shipped! You will receive a shipping confirmation email with a tracking number. You can use this number to follow your package’s journey.

4. Out for Delivery

Your package is with the carrier and is on its way to your delivery address. It should arrive soon!

5. Delivered

Your order has been successfully delivered to the specified address. If you do not receive your package, please check with your neighbors or contact your local carrier.

6. Returned to Sender

If your order could not be delivered due to an incorrect address or other issues, it may be returned to us. We will contact you to resolve the issue and discuss the next steps.

7. Canceled

Your order has been canceled. If you believe this is an error or would like to place a new order, please contact us.

Need Help?

If you have any questions about your order status or if you need further assistance, please reach out to us at info.baysmokes@gmail.com. Our customer service team is here to help!

Thank you for choosing Bay Smokes! We appreciate your business and look forward to serving you.