Refund Policy

At Bay Smokes, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, our refund policy is designed to help you return your items with ease.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • You must contact us within 14 days of receiving your order.
  • The product must be unopened and in its original packaging.
  • Proof of purchase must be provided (e.g., order confirmation email or receipt).

2. How to Initiate a Return

If you wish to initiate a return, please follow these steps:

  1. Contact Us: Email us at info.baysmokes@gmail.com with your order number and reason for the return.
  2. Receive Return Instructions: We will provide you with instructions on how to return your item.
  3. Pack Your Item: Ensure that the product is securely packaged to prevent damage during transit.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Opened or used products
  • Gift cards
  • Downloadable software products

6. Exchanges

If you received a defective or damaged product, please contact us right away. We will work with you to resolve the issue and may offer a replacement instead of a refund.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at:
Email: info.baysmokes@gmail.com

Thank you for choosing Bay Smokes! Your satisfaction is our priority.